My Kennel Support
Find help with purchases, progress, updates and common gameplay questions, or contact My Kennel Support directly.
support@mykennelgame.com
Quick help
Missing progress?
If dogs, Coins, Gems, purchases or other progress appear to be missing, avoid using the in-game Reset option or deliberately clearing game data before support has reviewed the problem.
Keep the affected game installed if possible and contact us with details of what changed and when you first noticed it.
Support topics
If a purchase completed but the item is missing, first check the Shop and use Restore Purchases where appropriate.
Consumable purchases such as Coins and Gems are normally granted when purchased and may not be restorable once consumed or if local game data has been removed.
When contacting support, tell us which purchase is affected, roughly when it was made and what happened. Never include payment-card details.
Email Purchase SupportIf your kennel suddenly looks different, stop before resetting anything. Make a note of missing dogs, currencies, levels, pregnancies, purchases or other progress.
Send screenshots where possible and tell us approximately when the game last looked correct.
Avoid deliberately clearing local app data while the issue is being investigated.
Check your App Store or Google Play Store for the latest available My Kennel update.
If an online action fails, confirm your device is connected to the internet and retry. If needed, fully close My Kennel, reopen it and try the action again.
Check latest release notesMy Kennel includes breeding, puppies, dog progression, training, care actions, Dog Shows, quests, achievements, collections and Kennel Orders.
Many screens include their own prompts, timers and requirement messages. If something still does not make sense, send us a screenshot of the screen and we can help.
Frequently asked questions
Email support@mykennelgame.com. You can also open Profile inside My Kennel and choose Contact Support or Purchase Support.
Tell us what happened, what you expected to happen, which device you are using and the My Kennel version if you know it. Screenshots are very helpful. For purchase problems, include the approximate purchase time and the item affected, but never send payment-card details.
Stop before using Reset or deliberately clearing game data. Keep the game installed if possible, avoid making major changes to the affected save and contact support with details of what changed.
The Shop includes Restore Purchases, which checks previous purchases. Consumable purchases such as Coins and Gems are normally granted when bought and may not be restorable after they have been consumed or after save data is removed. Contact support if a completed purchase is missing.
Check that your device has an internet connection, then retry the action. If the problem continues, fully close and reopen My Kennel before trying again.
Visit the My Kennel Updates page for the latest public release notes and version information.
Still need help?
Include a clear description of the problem, your device, screenshots where possible and the approximate time the issue occurred.
